Terms & Conditions

  • Cost of class/workshop/mentorship/pack is non-refundable.

  • Hub weekly memberships may be paused/cancelled with 7 days written notice via email.

  • Group classes and 1:1 sessions can be rescheduled OUTSIDE of 24 hours. Follow the prompt in your booking email or Acuity app to reschedule yourself to a class that suits you.

  • If you do not attend the session live you will automatically be emailed the recording after class with 5 days access to it.

  • ALL class packs have a 2-month expiration date from date of purchase. ALL bookings must be entered prior to pack expiration date or remaining classes will be forfeited.

  • COVID pack policy – if you are unwell with COVID please email and your pack expiry date will be extended by two weeks.

  • Workshop recordings are available for 28 days to view.

  • Workshop recordings must not be shared with anyone who was not enrolled in the workshop. Workshop recordings and slides remain the intellectual property of The Pilates Instructor Hub and must not be reproduced.

Studio etiquette

  • Please ensure you have your zoom link prior to class. This will be automatically emailed to you at the time you make your booking. If you do not receive a link at the time you make your booking, please reach out immediately to cloebunterpilates@gmail.com so we can problem solve. This must be done prior to class start time.

  • Please login to class a minimum of 5 minutes before start time.

  • Please treat the online studio as you would an in-person studio and be set up, camera on and ready to move and groove at class start time. This will create an enjoyable space for all and have you starting class feeling chilled and prepared.

  • Please ensure your Pilates equipment and physical space is in good working order and setup for a safe movement practice.

  • Please advise your teacher before commencement of class of anything that may physically affect your participation in class including but not limited to pregnancy and injuries.

  • Please self-pace throughout class and determine if an exercise is suitable for you in any given session.

  • For privacy reasons please ensure that if you have someone else come on to camera in your space whilst taking part in class, that they are fully aware they are being filmed. Please turn your camera off if you need to have an extended conversation/leave the screen.

  • Please turn it back on once you start the session again.

  • Please do not film/photograph your teacher or fellow class participants unless prior permission is sought and granted.